FAQ

Sales

Q. Please tell me how to purchase the camera.
A. You can order it from the special website. Please note that you cannot order the product from camera stores or the Ricoh Imaging Square store. 117 camera units will be available during a special pre-sale at the "Magical Mirai" venue from September 1st to 3rd (39 units per day totaling 117 units over 3 days).
Q. I would like to see the actual camera before purchasing it. Where can I go to see it?
A. The camera will be exhibited in advance at the Ricoh booth at Magical Mirai 2017 to be held at Makuhari Messe from September 1st to 3rd.
Q. Is there a limit on the number of cameras that can be purchased at Magical Mirai?
A. Yes, one camera per person.
Q. Are you going to sell the camera anywhere else besides Japan, USA, UK, Germany, France, Ireland, Netherlands and Belgium?
A. We have no plan to do so at this point in time.
Q. When will you be delivering the camera?
A. We will begin delivery in order of purchase from around late September until the end of October for the first 3,939 camera units (containing the serial number printed dog tag key holder). Cameras ordered after this will be delivered around the middle of December.
* We may require more time to ship the cameras depending on the order status.
Q. Will you be selling just the special goods (ABITAX special case, dog tag key holders)?
A. We have no plan to do so.

Usage

Q. Please tell me about the operating environment for RICOH THETA  Type HATSUNE MIKU.
A. ・iOS Recommended operating environment

Compatible with iOS8 or later on iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 7 /iPhone 7 Plus/iPad Air 2
* Support cannot be provided on devices other than above. Using this app with non-supported devices is at users own discretion and risk.

・Android Recommended operating environment

Android OS 5.0 - 7.0
* Operation is not guaranteed on all devices.
* Operation is confirmed on these devices as of August 2017, but this information may be changed at any time in the future without prior notice.

Q. I already have RICOH THETA SC. Can I use RICOH THETA  Type HATSUNE MIKU to edit images taken with the SC?
A. No, it's not possible.
You can only use it with still images shot by RICOH THETA SC  Type HATSUNE MIKU.
Q. Can I edit video using RICOH THETA  Type HATSUNE MIKU?
A. No, it's not possible.
You can only use it with still images.

Other questions

Q. Please tell me how to use the camera and give details on this product.
A. Go here for inquiries.
US: https://theta360.com/en/support/contact/
UK: https://theta360.com/uk/support/contact/
FR: https://theta360.com/fr/support/contact/
DE: https://theta360.com/de/support/contact/
Please refer to this for product features shared with the RICOH THETA SC.
Q. In what countries is the RICOH THETA SC  Type HATSUNE MIKU available for purchase?
A. Japan
U.S.
U.K.
France
Germany
Ireland
Netherlands
Belgium